Shipping & Delivery Policy

At Kavak Group Limited, we are committed to providing clear and transparent delivery information to ensure a smooth shopping experience. Below is our complete delivery policy, including processing times, delivery times, and associated shipping costs.

Order Processing Times

In-Stock Items: Orders for in-stock items are usually processed within 1 working day and dispatched within 1-2 working days.

Backorders: Orders placed on backordered items will be processed within 4-5 working days due to supplier lead times.

You will receive a notification email with your tracking information once your order has been dispatched.

Delivery Options and Shipping Fees

We offer several shipping options depending on your location and the size of your order:

Shipping Method	Shipping Fee	Estimated Delivery Time
Free Shipping	Free for orders over £50	2-3 working days
Standard Shipping	£2.99 + VAT (if applicable)	2-3 working days
Overseas Shipping	Based on order size and destination	10-15 working days

All delivery times provided are estimates and may vary depending on factors such as courier delays and external conditions. We strive to ensure all deliveries are made within these timeframes.

For EU and UK consumers: This does not affect your statutory rights. Deliveries will be made within 30 days after the day we accept your order, unless specified otherwise. For more information, please refer to our Terms and Conditions.

Digital Product Delivery

If you purchase digital products (such as downloadable content), the download link will be provided immediately upon successful payment. If you experience any issues with accessing digital products, please contact us at info@kavakgroup.co.uk for assistance.

International Delivery

Currently, we do not offer international delivery beyond the UK and EU regions. If you are outside these areas, please contact our team for special shipping arrangements or further details.

Delayed Deliveries

If your delivery is delayed for any reason, we will inform you as soon as possible and provide an updated estimated delivery date.

For EU and UK consumers: This does not affect your statutory rights. For more details, refer to our Terms and Conditions.

Questions About Returns?

For information about returning your order, please refer to our Return Policy.